Build Your Career at Informatica from Salesforce: We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. We're looking for a visionary, strategic Product Marketing Leader with deep experience in enterprise software, data management, and portfolio governance to head our Data Governance and Privacy (DGP) PMM function in Bangalore. In this role, you will act as the ultimate business owner for the DGP portfolio’s market success. You will manage a team of high-performing product marketers and serve as the primary strategic bridge between global executive leadership, Product Management, Sales, and Corporate Marketing. Technology You'll Use Enterprise Cloud Software, Data Governance, Data Privacy, Master Data Management (MDM), AI/GenAI Data Solutions, Compliance & Risk Technologies. Your Role Responsibilities? Here's What You'll Do Own the Global DGP Narrative: Formulate and execute the end-to-end GTM strategy, pricing/packaging positioning, and multi-product messaging for the entire cloud-native DGP portfolio, specifically tailored for Fortune 500 enterprise customers. Lead, Mentor, and Scale: Direct, inspire, and grow a team of world-class PMMs in Bangalore, replicating your own strategic framework to uplevel their capabilities and output. Cross-Functional Command: Act as the primary, high-visibility PMM partner to Product Management, Sales Leadership, and Global Demand Generation to align product roadmaps with commercial realities. Drive Market Intelligence & Analyst Dominance: Architect and spearhead our analyst relations strategy to solidify and expand our leadership position in major evaluations (e.g., Gartner Magic Quadrants and Forrester Waves). Own the competitive intelligence engine to insulate sales pipelines against tier-1 competitors. Executive Presence: Represent the DGP business unit in executive leadership forums, corporate strategy sessions, and high-impact quarterly business reviews. Mastermind Global Launches: Orchestrate corporate launch planning, field-enablement playbooks, and disruptive campaign strategies for net-new products and major AI/GenAI feature integrations within the DGP ecosystem. Be an Executive Spokesperson: Serve as a premier thought leader and subject matter expert at key industry events, press briefings, and executive briefing centers with C-level prospects. What We'd Like to See Portfolio-Level Thinking: The ability to see past individual feature sets to stitch together a highly complex, multi-product portfolio into a single, cohesive business value proposition. Executive Persuasion: Proven capability to influence, challenge, and manage up to global senior executives and product VPs using data-driven market insights. Deep Persona Mastery: A sophisticated understanding of complex enterprise buyers—ranging from Chief Data Officers (CDOs), Chief Compliance Officers, and CISOs to data stewards and IT infrastructure managers. Content Architecture Strategy: Rather than just writing data sheets, you know how to architect a scalable Bill of Materials (BOM) framework that accelerates the sales lifecycle from lead generation to multi-million dollar deal close. Creative Disruption: A track record of thinking out-of-the-box to establish new market categories and launch creative, thought-provoking marketing campaigns that capture market share. Role Essentials 10+ years of total professional experience, with a minimum of 4+ years of people management experience directly leading product marketing teams within an enterprise B2B SaaS environment. Deep domain fluency in data governance, data privacy, regulatory compliance (e.g., GDPR, CCPA), data lineage, or enterprise data management. Exceptional executive communication skills—specifically the ability to transform highly complex technical structures, economic drivers, and regulatory hurdles into clear, business-value storytelling. Extensive experience directly leading tier-1 analyst evaluation processes (Gartner/Forrester) with a track record of securing "Leader" quadrant outcomes. Advanced experience building data-driven, multi-quarter go-to-market plans and dynamically adjusting them based on pipeline analytics and corporate shifts. MBA or equivalent advanced educational background is highly desired; an equivalent combination of exceptional field leadership and relevant experience will be considered.

The Technical Architect - DevOps is responsible for advising, designing, and managing deployment orchestration solutions for complex Salesforce implementations. This role requires close collaboration with Delivery Managers, Technical Architects, Solution Architects, and Account Teams, as well as direct client engagement to architect DevOps solutions tailored to their needs. The Technical Architect - DevOps ensures solutions align with industry best practices to drive long-term customer success. This hands-on role involves architectural work and, when necessary, deployment execution. You are both a big-picture thinker and an in-depth problem solver, with broad and deep technical expertise. You take pride in designing resilient systems that withstand high volumes and critical demands while balancing technical and enterprise-level considerations. Responsibilities Collaborate with client stakeholders to define requirements, deliverables, and manage expectations. Assess existing DevOps processes, tools, and practices, recommending improvements. Design, present, and implement best-fit DevOps solutions, considering customer needs, tool preferences, and commercial constraints. Drive the selection and implementation of DevOps tools and technologies. Lead DevOps design sessions, architect solutions, and document best practices. Develop and enforce DevOps frameworks and governance models for consistency across deployments. Provide oversight and governance of Salesforce projects. Ensure successful continuous delivery deployments across environments. Support pre-sales activities, including discovery sessions, technical deep dives, and proof-of-concept (PoC) development. Collaborate with Salesforce product teams to support client implementations. Travel to client sites as needed (estimated 50-75%). Requirements (Technical Skillset) 10+ years of CRM experience, with at least 8 years on the Salesforce platform. Expert knowledge of the Salesforce product suite, including Sales, Service, Experience, Industries (Vlocity), and Data Cloud. Strong understanding of environment management, release management, version control best practices, and deployment methodologies. Understanding of branching strategies such as Git Flow, Trunk-based development, Feature branching Salesforce Development Lifecycle – Metadata API, SFDX (Salesforce DX), Salesforce CLI, Apex, SOQL, Lightning Web Components (LWC). Salesforce Release & Deployment Strategies – Sandbox management, Source-driven development, Change sets, Unlocked & Managed Packages. Experience with CI/CD tools: Copado, Azure DevOps, Jenkins, GitLab, CircleCI. Experience with Version Control Systems - Git, GitHub, Bitbucket, GitLab, Azure Repos. Strong grasp of software configuration management (Chef) and release management. Experience with Docker image building, orchestration, and pipelines. Experience with test automation (Provar, TOSCA, TestNG, Selenium, WebDriver, JUnit, JMeter, ApexUnit). Experience managing code quality tools (e.g., SonarQube, Checkmarx, PMD). Understanding of Performance Monitoring – Salesforce Event Monitoring, CloudWatch, Azure Monitor. Experience with security integration into CI/CD pipelines. Ability to manage multiple priorities effectively. Bachelor’s degree in Computer Science, Technology, or equivalent experience. Salesforce certifications (active or ability to obtain upon hire). Experience is evaluated based on core proficiencies, including leadership roles, military experience, volunteer work, and professional background. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Equal Opportunity Statement. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Job Title: Senior Principal Swarm Lead Location: India (Bangalore / Hyderabad - Remote) About the Role The Senior Principal Swarm Lead is a senior individual contributor role within the Technical Support Engineering organization, responsible for driving complex, cross-functional technical escalations through a swarm-based support model. You will be the technical anchor for critical customer issues, collaborating with engineering, product, and support teams to ensure swift, high-quality resolutions. Key Responsibilities Senior Principal swarm lead sessions for Sev1/Sev2 escalations, coordinating across support, engineering, and product teams Act as the primary technical point of contact for strategic and enterprise customers during critical incidents Drive root cause analysis (RCA) and ensure preventive action plans are documented and followed through Mentor and coach senior support engineers on troubleshooting methodologies and customer communication Collaborate with Product and Engineering to identify recurring issues, influence product improvements, and close knowledge gaps Develop and maintain internal knowledge base articles, runbooks, and best practices for swarm resolution Track and report on swarm KPIs — mean time to resolve (MTTR), escalation trends, and customer satisfaction outcomes Contribute to hiring, onboarding, and capability building within the swarm team Required Qualifications 10+ years of experience in technical support, professional services, or software engineering Deep expertise in data integration, MDM, or cloud data management platforms (Informatica experience a strong plus) Proven track record of managing high-severity customer escalations in an enterprise SaaS environment Strong understanding of cloud infrastructure, APIs, and enterprise software architectures Excellent communication skills — able to interface confidently with C-level stakeholders and engineering leadership Experience working in a swarm or war-room style support model Preferred Qualifications Experience with Informatica CDGC, MDM, or PowerCenter Prior experience in a lead or principal-level support engineering role Familiarity with Salesforce platform and ecosystem Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Equal Opportunity Statement. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.